News

5 Reasons NG911 Modernization Can’t Wait

by John Kilhefner

Key Takeaways:

  • NG911 modernization is no longer optional. FCC 24-78, effective Nov. 25, 2024, calls for originating service providers (OSPs) to deliver 911 traffic in SIP format on request.
  • NG911 modernization built to NENA i3 is the difference between a 20-year deployment and a five-year one. The standard defines specific interoperable functional elements (ESRP, ECRF, LVF, BCF, etc.), allowing systems to evolve without a complete overhaul.
  • NG911 modernization must account for disaster resilience as a core architecture requirement, not an afterthought. When Livingston Parish’s 911 capability collapsed during the 2016 Baton Rouge flooding, the IT director physically carried a CAD server through rising floodwater as neighboring dispatchers recorded call notes on paper. A pre-positioned mobile emergency voice operations unit would have been a game-changer for emergency response.

In the spring of 1968, a switchboard operator at the Haleyville, Alabama Police Department picked up a ringing line and answered the first 911 call ever placed in the United States. The caller knew where the call was going because they were in Haleyville. The receiver knew where the caller was because the address tied to the phone number on a piece of paper in a binder.

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Meet Our New Brand: The Story Behind INDIGITAL’s Evolution

by Ben

There’s an unspoken rule in public safety infrastructure. If you’re doing your job well, thankfully, nobody notices. The 911 call connects, the address routes it correctly, and the dispatcher sees the correct location on the right screen. The organizations that build and maintain that invisible architecture rarely get credit for it, and most of them prefer it that way.

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INdigital Appoints Doug Kesser as Chief Revenue Officer

by Amanda King

FORT WAYNE, Ind. — March 10, 2026 — INdigital, a leading provider of Next Generation 911 (NG911) core services, today announced the appointment of Doug Kesser as Chief Revenue Officer.

Kesser brings more than two decades of direct leadership experience in the telecommunications and public safety communications industry, most recently serving as VP of Sales and Partnerships at Comtech Telecommunications Corp. In this role, he led strategic sales initiatives and cultivated partnerships focused on advancing mission-critical communications solutions for VoIP and wireless carriers, government, and public safety agencies.

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