What is Texty?
Texty is a platform that allows the PSAP to ‘add on’ non-voice (SMS) to an existing phase II E9-1-1 call. It provides text TO & FROM 9-1-1 services. When voice isn’t enough, INdigital has the solution.
Today’s population has grown accustomed to the smartphone and texting. According to the CTIA website, “326.4 million U.S. wireless subscribers were connected in December of 2012.” This includes active devices such as smartphones, tablets, hotspots, etc. Out of those subscribers there were “171.3 billion monthly text messages.”
Field proven technology and ease of use means quick results. Texty gives you an easy to use workstation that meets all of your non-voice (text) needs. Start using Next Generation service in your agency and improve service for your community.
Benefits of Texty
- Call takers have one easy-to-use web interface for all text messaging
- Get text from all wireless carriers on one platform
- Get ‘one throat to choke’ just a single vendor to take care of your text needs
- No platform is easier to use
- Having control over outbound (text-FROM-911) makes it easy to gain text experience in your PSAP
- Text is a great tool for domestic disputes when voice isn’t an option
- Text isn’t a distraction in a PSAP, it is another powerful tool and method of communication
- Audible and visual alerts for new text segments create a smooth workflow
- Cloud based service – saves capital costs
- Never needs a forklift upgrade
- Always the first of its kind, it’s never out-of-date
- Supports all industry standards ATIS JSTD-110 and NENA i3
- Seamless upgrade path to a full ESiNet
- Texty can integrate into almost any PSAP using any available screen space
- Can I send a text to 9-1-1?
- The map at www.in911.net shows the coverage area for Indiana. It is updated often.
- How do I text to 9-1-1?
- Find the message or messaging icon or menu choice on your phone. Do not use a text app you downloaded. Select ‘create a new text message’. Put 911 in the to: field. Put your emergency and your location in the message body. Do not attach or send pictures or videos. Keep your message short and do not use abbreviations. After you enter your text, press send.
- The 911 center will reply within 20 seconds to one minute.
- Continue your dialog with the 911 center, and follow their instructions.
- When do I text to 9-1-1?
- Make a voice call when you can. Text if you can’t make a voice call, or if a voice call would put you in danger. Text-TO-911 is not as fast as making a voice call. The 911 center may ask you to make a voice call if you don’t know your location.
- What else do I need to know?
- Your phone must be able to send a text message. You can find out by texting a friend or family member to be certain.
- Text-TO-911 is not a priority service. It can be delayed. You can’t send more than 160 characters.
- If text-TO-911 doesn’t go through, you will get a ‘bounce-back’ message telling you to make a voice call to 911.
- Where can I learn more about text-TO-911?