Thank You, Always

Hello 911 Dispatchers,

My name is Sara Leazenby; I am a CPE Trainer at INdigital (if you started using Solacom in the last 4 ½ years, chances are I was one of your trainers). Before joining INdigital, I was a 911 Dispatcher for almost 20 years; needless to say, I’ve been in your seat before and know the sacrifices you make and the stress and hard work that goes into being a 911 Dispatcher.

I want to take a moment to share my sincere appreciation for the job you do every day. In addition to my experience as a 911 Dispatcher, I am also a “cop wife.” I am always grateful that you are watching over our police officers, firefighters, medics, etc., in the field.

Know that you are valuable and valued, as you have a job that not many people can do, but above all, you are greatly appreciated for keeping our loved ones and communities safe as you are the FIRST first responders. I know you rarely get thanked and often receive grief from those having the worst day of their lives, yet you keep doing what you must do to get them the proper help they need and keep all involved safe; I know it typically is not an easy task, but grateful you keep doing it!

Often you are working on your days off, 12, 16, or even longer hour days (probably getting comp time you can never use instead of overtime pay that you probably could use), you are sleep deprived, stressed, and maybe sad when you miss memorable events at home… Yet you show up, you answer the call, and you do your job. Stress is the ever-present black cloud hovering over you as you do a job you love. Please, never be afraid to ask for help! As I stated above, you are valuable, and you are valued, and my prayer is that every one of you takes care of yourselves and stays healthy, both mentally and physically.

Again, I cannot thank you enough for all you do and all you endure to keep us safe. Please celebrate yourselves and enjoy your special week and hold on to it all year long. Even when you don’t hear it, we APPRECIATE YOU! You’re the glue that holds it all together, and it wouldn’t work without you!

Happy National Public Safety Telecommunicators Week!

Thank you ALWAYS!!

Sara Leazenby

INside INdigital: Preparing Your PSAP for the Unexpected

When you think about the word “preparedness,” what comes to mind? What types of things do you prepare for most? A child starting school for the very first time, a marriage proposal, purchasing your first car, or a new home? What about your safety as you walk into a grocery store, exercising at your local park, getting behind the wheel to start your day? As public safety personnel, there are a few other things we need to prepare for every day we walk into work – inclement weather, are you prepared for it?

Telecommunicators in 911 centers must be prepared for all types of events, even if it doesn’t directly impact them. The definition of preparedness means “a state of readiness, especially for war.” In the life of a telecommunicator, preparedness is what makes them tick, helps them get through the day’s events, whatever they might be. Yes, they are trained on how to answer a 911 call with a short phrase, “911, where is your emergency,” but that is just the beginning.

You are Resilient.

Dear Public Safety Telecommunicators,

Wow. What a year it’s been! Who knew we would all become toilet paper, hand sanitizer, and paper towel hoarders? During the past year, your lives have changed dramatically as well. You have all learned how to cope with the pandemic in ways you probably never imagined. From disinfecting the PSAPs to keeping social distancing, dealing with controlling COVID spread at work and in your families, and overcoming challenges with staying in touch through zoom, google meet, and face time.

In addition to the everyday stresses of the job, you showed up through a pandemic with outstanding resiliency. You should be very proud of yourselves for your continued sacrifices and commitment to serve the public and your communities in ways you probably never thought possible.

On behalf of INdigital, we thank you for all that you have done and continue to do. We are honored to celebrate you a little extra during this year’s National Public Safety Telecommunicators Week. You are all amazing.

Stacy Roberts

Thank You, From Someone Who Has Been in Your Shoes

Hello!! My name is Dana Ginder, and I work here at INdigital. I wanted to take a few moments to thank each and every one of you. You see, I sat in that chair for 13 ½ years at Dekalb County Central Communications in Dekalb County, Indiana. I know the screams you have heard when you have picked up those calls. I know how you get that sick feeling in the pit of your stomach when an officer is yelling for help or back up. I know the adrenaline rush you get with a big incident, and then feel like the weight of a thousand pounds has been lifted off your shoulders when it is done. I know what it is like to miss holidays, birthdays, anniversaries, all those special times because you were working so those who needed help could call and see that you were going to try to help any way you could within your power. I know what it is like to affectionately call co-workers you are with day in and day out your work spouse!! You spend more time with these people than you probably do with your own family. I know. So, I can say I appreciate each and every one of you. I appreciate all those sacrifices. I understand all the tears and laughter you share in your center. I appreciate knowing that you all care enough to do that job day in and day out. You are the first on the scene, you are the glue, you are the calm. YOU are the GOLD.

I will say that I have a special spot for my previous co-workers at Dekalb Central Communications, a great group of people. Especially those I was closest with Brian, Rikki, Scotty, Lindsay J & Amanda. Kudos for all you do!

Dana Ginder

From a Field Tech to a Telecommunicator, Thank You!

Hi, I’m Isaac Davis, a Field Technician at INdigital. I’m just one of the guys you occasionally find working under the desks at your center. While I tend to focus on my work and trying not to impose too much, I have still been able to witness the kind of things you deal with every day.
I just want to express my gratitude for undertaking what is well beyond anything I could ever handle. You routinely help those that need it most, and I truly appreciate your service. You have my utmost respect and deepest thanks for everything you do.

Happy National Public Safety Telecommunicator Week!

Thank you,
Isaac Davis