“If I wouldn’t have known what INdigital’s capabilities are and how they handle their network and everything else, it would’ve been 5 or 6 hours before calls were handled,” McMullen said. “But knowing INdigital’s expertise and how they handle things, knowing how they do things, and their knowledge of the 911 network, it was five minutes as opposed to five hours that our 911 lines were back being routed to our home PSAP instead of going to a neighboring agency.”
On the evening of January 25, a tornado moved through Alabama leaving its mark on Fultondale. Buildings were destroyed, people were injured, homes were ruined, and people were left devastated. When disaster strikes, most people just see what is happening on the surface, not what telecommunicators, police, fire, and other first responders are working on.
Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 366 features Chris, Field Engineer, with INdigital and dispatcher with Blount County 911 out of Alabama. This is an INdigital exclusive for February.
As we head into a new year, all of us at INdigital just want to remind you that you are doing a great job. Your excellent work is not going unnoticed.
Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 364 features Gail Karas, Director of Fulton County 9-1-1, out of Indiana and this is an INdigital exclusive episode.