Strong vendor relationships are key to the success of every PSAP. Whether you’re implementing a new system or troubleshooting an issue, effective collaboration with vendors ensures smoother operations and faster resolutions. Here’s three tips to accomplish that:
Continue reading “3 Bottlenecks During Implementation and How to Prevent Them”News
5 Things To Look For In A Vendor Partnership
In a PSAP/ECC, vendor partnership can’t mean we signed a contract and hope for the best. When 911 is a 24/7 operation, vendor relationships have to function like an extension of your team because when something breaks at 2:00 a.m., dispatchers don’t care whose system is at fault. They just need it to work. Here are 5 tips for having successful vendor partnerships.
Continue reading “5 Things To Look For In A Vendor Partnership”INdigital Appoints Sandi Stroud as Vice President of Public Safety
Veteran 911 and GIS leader brings statewide NG911 expertise to support public safety partners
Fort Wayne, IN – February 2, 2026 — INdigital, a Novacap portfolio company and leader in Next Generation 911 services, announced today that Sandi Stroud has joined the company as Vice President of Public Safety. In this role, Stroud will work closely with public safety stakeholders nationwide to further align INdigital’s NG911 and GIS solutions with the operational needs of 911 programs and Emergency Communications Centers.
Continue reading “INdigital Appoints Sandi Stroud as Vice President of Public Safety”INdigital and Duval County Set New Standard for Precision 911 Geo-Routing Along Florida’s Coast
JACKSONVILLE, Fla. and FORT WAYNE, Ind., January 27, 2026 — Duval County has become the first county in the State of Florida to activate true GIS-based geo-routing across its beach-area 911 centers, where PSAPs are separated by just one to two miles.
Continue reading “INdigital and Duval County Set New Standard for Precision 911 Geo-Routing Along Florida’s Coast”Funding 911
Funding 911 is complex, political, and rarely the same from one state to the next. This webinar brings together statewide and local leaders from Wyoming to share real-world insights into what has worked, what hasn’t, and why some funding efforts succeed while others stall. Rather than focusing on theory, the discussion centers on practical strategy: planning, messaging, coalition-building, and timing. You will hear candid examples of navigating competing priorities, aligning statewide and local needs, and translating technical requirements into funding requests policymakers can support. The panel will also explore the risks of “asking wrong,” how to preserve political capital, and what a strong funding plan looks like from the start. This session is designed for 9-1-1 leaders and decision-makers looking for actionable takeaways they can apply immediately.