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Dear Public Safety Telecommunicators,

Wow. What a year it’s been! Who knew we would all become toilet paper, hand sanitizer, and paper towel hoarders? During the past year, your lives have changed dramatically as well. You have all learned how to cope with the pandemic in ways you probably never imagined. From disinfecting the PSAPs to keeping social distancing, dealing with controlling COVID spread at work and in your families, and overcoming challenges with staying in touch through zoom, google meet, and face time.

In addition to the everyday stresses of the job, you showed up through a pandemic with outstanding resiliency. You should be very proud of yourselves for your continued sacrifices and commitment to serve the public and your communities in ways you probably never thought possible.

On behalf of INdigital, we thank you for all that you have done and continue to do. We are honored to celebrate you a little extra during this year’s National Public Safety Telecommunicators Week. You are all amazing.

Stacy Roberts

Hello!! My name is Dana Ginder, and I work here at INdigital. I wanted to take a few moments to thank each and every one of you. You see, I sat in that chair for 13 ½ years at Dekalb County Central Communications in Dekalb County, Indiana. I know the screams you have heard when you have picked up those calls. I know how you get that sick feeling in the pit of your stomach when an officer is yelling for help or back up. I know the adrenaline rush you get with a big incident, and then feel like the weight of a thousand pounds has been lifted off your shoulders when it is done. I know what it is like to miss holidays, birthdays, anniversaries, all those special times because you were working so those who needed help could call and see that you were going to try to help any way you could within your power. I know what it is like to affectionately call co-workers you are with day in and day out your work spouse!! You spend more time with these people than you probably do with your own family. I know. So, I can say I appreciate each and every one of you. I appreciate all those sacrifices. I understand all the tears and laughter you share in your center. I appreciate knowing that you all care enough to do that job day in and day out. You are the first on the scene, you are the glue, you are the calm. YOU are the GOLD.

I will say that I have a special spot for my previous co-workers at Dekalb Central Communications, a great group of people. Especially those I was closest with Brian, Rikki, Scotty, Lindsay J & Amanda. Kudos for all you do!

Dana Ginder

Hi, I’m Isaac Davis, a Field Technician at INdigital. I’m just one of the guys you occasionally find working under the desks at your center. While I tend to focus on my work and trying not to impose too much, I have still been able to witness the kind of things you deal with every day.
I just want to express my gratitude for undertaking what is well beyond anything I could ever handle. You routinely help those that need it most, and I truly appreciate your service. You have my utmost respect and deepest thanks for everything you do.

Happy National Public Safety Telecommunicator Week!

Thank you,
Isaac Davis

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 379 features Joni Harvey, Michigan State 9-1-1 Administrator and this is an INdigital exclusive episode.

“If I wouldn’t have known what INdigital’s capabilities are and how they handle their network and everything else, it would’ve been 5 or 6 hours before calls were handled,” McMullen said. “But knowing INdigital’s expertise and how they handle things, knowing how they do things, and their knowledge of the 911 network, it was five minutes as opposed to five hours that our 911 lines were back being routed to our home PSAP instead of going to a neighboring agency.”