JACKSONVILLE, Fla. and FORT WAYNE, Ind., January 27, 2026 — Duval County has become the first county in the State of Florida to activate true GIS-based geo-routing across its beach-area 911 centers, where PSAPs are separated by just one to two miles.
Continue reading “INdigital and Duval County Set New Standard for Precision 911 Geo-Routing Along Florida’s Coast”News
Funding 911
Funding 911 is complex, political, and rarely the same from one state to the next. This webinar brings together statewide and local leaders from Wyoming to share real-world insights into what has worked, what hasn’t, and why some funding efforts succeed while others stall. Rather than focusing on theory, the discussion centers on practical strategy: planning, messaging, coalition-building, and timing. You will hear candid examples of navigating competing priorities, aligning statewide and local needs, and translating technical requirements into funding requests policymakers can support. The panel will also explore the risks of “asking wrong,” how to preserve political capital, and what a strong funding plan looks like from the start. This session is designed for 9-1-1 leaders and decision-makers looking for actionable takeaways they can apply immediately.
5 Ways Supervisors Can Build a More Resilient ECC Staff
Resilient staff don’t happen by accident. They are built through consistent leadership decisions, clear expectations, and systems that support the people doing the work every day. For ECC managers and supervisors, resilience is less about motivational speeches and more about how you lead, communicate, and involve your team. Here are five practical ways leaders can strengthen staff resilience while reducing burnout and turnover.
Continue reading “5 Ways Supervisors Can Build a More Resilient ECC Staff”The Overlooked Essentials
In most PSAPs, disaster recovery planning zeroes in on 9-1-1—while administrative lines, public inquiry numbers, and inter-agency communication paths get left on the sidelines. When a hurricane hits, a center evacuates, or a critical circuit fails, those “non-emergency” lines often become the backbone of continuity. This session pulls back the curtain on the overlooked half of resilience: planning for admin call routing and alternate pathways that keep operations intact when the unexpected hits. We’ll break down what happens when admin lines fail, explore fast-deployment routing strategies that actually work under pressure, and use real storm-response case studies to show how preparation shapes outcomes.
FCC Report & Order: What PSAPs Need to Know Right Now
The FCC’s latest Report & Order is accelerating the retirement of copper and TDM networks, pushing carriers toward mandatory SIP interconnection. This webinar breaks down what’s changing, why it matters, and what PSAPs should be doing now to prepare for carrier cutovers, rising legacy costs, and the shift to fully IP-based 9-1-1.
Attendee Takeaways:
- Understand the key requirements of the FCC’s new rules.
- Know how carrier transitions may impact call routing and operations.
- Learn practical steps to prepare your PSAP for the next 12–18 months.