Category: Webinar

Strong vendor relationships are key to the success of every PSAP. Whether you’re implementing a new system or troubleshooting an issue, effective collaboration with vendors ensures smoother operations and faster resolutions.

In this webinar, our expert panel shared real-world advice and practical strategies for working with vendors—from planning and rollout to issue resolution and long-term partnership.

Key Takeaways:
✅ Best practices for working with vendors during system rollouts
✅ How to clearly articulate issues and resolve trouble tickets efficiently
✅ Strategies to strengthen vendor partnerships and improve PSAP operations

This session was built for PSAP professionals looking to build stronger, more productive vendor relationships that make day-to-day operations smoother and more effective.

NG911 can sound complex—but it doesn’t have to be.

This session breaks down the basics of NG911, with a focus on how 911 calls are routed and what role specific equipment plays along the way. From the moment a call is placed to the moment it’s answered, we’ll walk through the steps that bring that call to a PSAP and explain how it all works together.

What You’ll Learn:
✅ A basic overview of NG911 components and architecture
✅ How 911 calls are routed through different networks and systems
✅ The roles of core equipment and when each comes into play

This webinar is designed for anyone who wants to better understand the technology behind NG911—without getting buried in the jargon.

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 359 features Holly Peacock, Alabama Service Manager with INdigital.

Let’s be authentic here, 2020 was crazy. It wasn’t the year we planned or even hoped for, but that’s life. We don’t always get to pick what comes our way. Despite all of the unexpected, you all adapted and the industry adapted. We went from in-person meetings to online meetings, and from in-person conferences to online conferences, where people from all over got to join in. People who don’t typically have the opportunity to attend in-person conferences got to join in this year, allowing many of you to be first-time attendees.