There’s an unspoken rule in public safety infrastructure. If you’re doing your job well, thankfully, nobody notices. The 911 call connects, the address routes it correctly, and the dispatcher sees the correct location on the right screen. The organizations that build and maintain that invisible architecture rarely get credit for it, and most of them prefer it that way.
Continue reading “Meet Our New Brand: The Story Behind INDIGITAL’s Evolution”FORT WAYNE, Ind. — March 10, 2026 — INdigital, a leading provider of Next Generation 911 (NG911) core services, today announced the appointment of Doug Kesser as Chief Revenue Officer.
Kesser brings more than two decades of direct leadership experience in the telecommunications and public safety communications industry, most recently serving as VP of Sales and Partnerships at Comtech Telecommunications Corp. In this role, he led strategic sales initiatives and cultivated partnerships focused on advancing mission-critical communications solutions for VoIP and wireless carriers, government, and public safety agencies.
Continue reading “INdigital Appoints Doug Kesser as Chief Revenue Officer”Cybersecurity readiness is not measured by the number of tools in place. It’s measured by clarity, planning, and governance.
Use the questions below as a practical self-check. If you cannot confidently answer “yes” to most of them, there may be an opportunity to strengthen your posture.
Continue reading “How Prepared Is Your 911 Center for a Cyber Incident?”Funding 911 is complex, political, and rarely the same from one state to the next. This webinar brings together statewide and local leaders from Wyoming to share real-world insights into what has worked, what hasn’t, and why some funding efforts succeed while others stall. Rather than focusing on theory, the discussion centers on practical strategy: planning, messaging, coalition-building, and timing. You will hear candid examples of navigating competing priorities, aligning statewide and local needs, and translating technical requirements into funding requests policymakers can support. The panel will also explore the risks of “asking wrong,” how to preserve political capital, and what a strong funding plan looks like from the start. This session is designed for 9-1-1 leaders and decision-makers looking for actionable takeaways they can apply immediately.
In most PSAPs, disaster recovery planning zeroes in on 9-1-1—while administrative lines, public inquiry numbers, and inter-agency communication paths get left on the sidelines. When a hurricane hits, a center evacuates, or a critical circuit fails, those “non-emergency” lines often become the backbone of continuity. This session pulls back the curtain on the overlooked half of resilience: planning for admin call routing and alternate pathways that keep operations intact when the unexpected hits. We’ll break down what happens when admin lines fail, explore fast-deployment routing strategies that actually work under pressure, and use real storm-response case studies to show how preparation shapes outcomes.