Category: Webinar

You don’t need to be a cybersecurity expert to protect your PSAP—you just need the right information.

In this session, we broke down the basics of cybersecurity in a way that’s clear, practical, and made specifically for 9-1-1 professionals. Whether you’re dealing with legacy systems or working with new tech, you’ll walk away with actionable steps to strengthen your center’s cyber posture.

Key Takeaways:
✅ Common cybersecurity risks for PSAPs—and how to address them
✅ Best practices to protect your systems, even with limited resources
✅ How to prepare your team to respond quickly if an incident occurs

This webinar was built for PSAP leaders, telecommunicators, and tech staff who want straightforward, no-jargon advice to improve their cybersecurity readiness.

What happens when the unexpected hits your PSAP?

In this webinar, we’re getting real about what it takes to stay operational when disaster strikes—whether it’s a hurricane, power outage, or any other crisis. Hear from public safety leaders who have managed through major events and walk away with practical steps you can take to strengthen your PSAP’s resiliency.

Key Takeaways:
✅ How to build a proactive disaster recovery plan
✅ The role redundancy plays in keeping PSAPs online
✅ Lessons learned from real-world crises across the Southeast

This isn’t theory—it’s boots-on-the-ground insight from people who’ve lived it.

GIS is one of the most critical components of 9-1-1—but it’s also one of the most misunderstood.

Some believe GIS is just a map. Others assume that any GIS data will work for 9-1-1, or that NG9-1-1 can function without it. These misconceptions can lead to delays, misrouted calls, and operational challenges.

This webinar is designed to clear up the confusion and help PSAPs, GIS professionals, and 9-1-1 leaders get the facts straight.

What You’ll Learn:
✅ What GIS is—and what it isn’t—in the context of 9-1-1
✅ How GIS directly impacts NG911 call routing
✅ Common pitfalls and how to ensure your data is accurate and ready

If you’ve ever felt unsure about how GIS fits into 9-1-1, this session was built for you.

Strong vendor relationships are key to the success of every PSAP. Whether you’re implementing a new system or troubleshooting an issue, effective collaboration with vendors ensures smoother operations and faster resolutions.

In this webinar, our expert panel shared real-world advice and practical strategies for working with vendors—from planning and rollout to issue resolution and long-term partnership.

Key Takeaways:
✅ Best practices for working with vendors during system rollouts
✅ How to clearly articulate issues and resolve trouble tickets efficiently
✅ Strategies to strengthen vendor partnerships and improve PSAP operations

This session was built for PSAP professionals looking to build stronger, more productive vendor relationships that make day-to-day operations smoother and more effective.

NG911 can sound complex—but it doesn’t have to be.

This session breaks down the basics of NG911, with a focus on how 911 calls are routed and what role specific equipment plays along the way. From the moment a call is placed to the moment it’s answered, we’ll walk through the steps that bring that call to a PSAP and explain how it all works together.

What You’ll Learn:
✅ A basic overview of NG911 components and architecture
✅ How 911 calls are routed through different networks and systems
✅ The roles of core equipment and when each comes into play

This webinar is designed for anyone who wants to better understand the technology behind NG911—without getting buried in the jargon.