Network-Based Analytics: Real-Time Insights for Emergency Call Centers
Seamless, data-driven decision-making without the need for hardware or software investment.
A web-based, real-time analysis service designed to help Emergency Communications Centers (ECCs) optimize their operations. By providing actionable insights into call statistics, we empower agencies to answer critical operational questions, such as:
- How many calls does the agency handle?
- How quickly are calls answered?
- What trends or patterns are emerging in call data?
With network-based analytics, public safety agencies gain access to powerful tools that address operational challenges efficiently and effectively.
Key Features of Network-Based Analytics:
Comprehensive Data Insights
Fully searchable call data for 911, ten-digit emergency, and Text-to-911 calls.
Call Pattern Analysis
Identification of trends and patterns to improve resource allocation.
Performance Tracking:
Compare agency objectives with actual performance for greater accountability.
Sophisticated Visualizations
Create detailed graphical reports, tables, and advanced visual dashboards.
Mapping and Alerts
Integrates mapping features and sends alerts directly to desktops or mobile devices.
Fast Search Capabilities
Locate and analyze call data quickly, saving time and enhancing decision-making.
Concierge Service: White-Glove Data Support
Our concierge service is designed to provide personalized assistance, helping your agency build reports and analyze data effectively. We customize graphical representations and guide you in understanding the story your data tells, ensuring you can make actionable decisions. From trend identification to actionable recommendations, our white-glove approach ensures you’re always one step ahead.
Benefits of Network-Based Analytics
Seamless and Efficient
This delivers critical performance information without requiring hardware or software investment. As a network-based management information service, it provides secured access to the internet, ensuring reliability and ease of use.
Real-Time Dashboard
The real-time dashboard offers permission-based views, allowing each team member access to the information they need. This feature enhances collaboration and keeps everyone informed.
Enhanced Operational Oversight
Network-based analytics supports operational efficiency with tools to:
- Respond quickly to emerging trends with automated alerts and reports.
- Conduct a comparative analysis of call data with other agencies.
- Track agency goals vs. actual outcomes to identify areas of improvement.
Why Choose Network-Based Analytics?
At INdigital, we understand the critical role data plays in emergency response. Network-based analytics equip your agency with the insights needed to enhance performance, meet objectives, and serve your community better.
Ease of Access
Secure web-based platform available anytime, anywhere.
Comprehensive Analysis
From simple graphs to advanced visualizations, get the insights you need in the format that works best for you
Proven Reliability
Built on INdigital’s commitment to providing next-generation solutions for emergency communication systems.
Transform Your Agency’s Operations
Our NGCS portfolio includes:
Take control of your agency’s performance with network-based analytics—the smart, scalable solution for real-time data analysis and operational insights.
Contact us today to learn how network-based analytics can help your ECC improve efficiency and better serve your community.