Fort Wayne, IN – September 29, 2025 — INdigital, a Novacap portfolio company and leader in Next Generation 9-1-1 services, announced today that Scott Cason has joined the company as Director of Government and Industry Relations. In this role, Cason will build and strengthen high-trust relationships with state 9-1-1 directors, regulators, and public safety stakeholders; represent INdigital at key industry forums; and provide timely insights that shape INdigital’s service improvements and NG911 impacts across America.
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INdigital Names Lynne Houserman as Chief Executive Officer
Fort Wayne, IN – September 23, 2025. INdigital, a Novacap portfolio company and leader in Next Generation 9-1-1 services, is happy to announce the appointment of Lynne Houserman as Chief Executive Officer. Houserman brings more than two decades of leadership experience in public safety, telecommunications, and technology-driven innovation. She will succeed INdigital Founder Mark Grady, who will remain in an executive leadership role and as a member of the board of directors.
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In a Next Gen 911 world, call delivery isn’t just about getting the call to the right PSAP; it’s about delivering better context, faster workflows, and more connected operations. Join experts from INdigital and Ryzyliant to explore what happens behind the scenes when a 911 call is placed in an NG environment. From advanced routing using GIS to the integrated platforms that receive and act on the call, we’ll walk through the full lifecycle of a 911 interaction and how it’s evolving for the better.
What you’ll walk away with:
- Understand how NG911 call routing differs from legacy selective routing
- Explore how GIS impacts both delivery and operational awareness
- See real-world examples of seamless delivery and PSAP workflow improvements
NG911 Mythbusters: What It Really Takes to Transition
Our July webinar combated misinformation and confusion around NG911 upgrades.
The hour-long conversation covered:
- Common fears and where they come from
- What PSAPs actually need to be NG-ready (not just buzzwords)
- How to plan upgrades in clear, digestible phases
The journey to Next Generation 911 is filled with questions — and unfortunately, a lot of noise. Between conflicting advice and vague “NG-ready” claims, it’s hard to know what matters, what’s marketing, and what your center really needs to do.
Join us as we debunk NG911 myths, break down the real requirements, and share phased strategies that work for PSAPs of all sizes — whether you’re still exploring options or already moving forward.
You’ll hear honest, firsthand perspectives from:
- Scott Cason, Executive Director, Missouri 911 Services Board
- Keith Godwin, CPM, ENP, 911/Communications Section Chief, Fire Rescue Alachua County
- Moderated by Caleb Branch, VP of Market Management at INdigital.
State of NG911: Key Trends Shaping the Future of Emergency Communications
What’s next for NG911—and what should your agency be preparing for now?
Join us for a conversation on the current state of NG911 and the key trends shaping the future of emergency communications across the country. We’ll discuss policy shifts, funding challenges, interoperability, and what it all means for PSAPs on the ground.
Featuring:
- Mark Grady, Founder, INdigital
- Harriet Rennie-Brown, Executive Director, NASNA
This session is perfect for 911 leaders, state officials, and decision-makers who want a better understanding of where NG911 is headed and how to navigate what’s coming next.