Industry Insights
News, Resources, and Insights from INDIGITAL.
INDIGITAL Named Frost & Sullivan 2026 U.S. Product Leadership Recognition Recipient
MEVO Services platform cited for field-proven performance in providing continuity of 911 services during Hurricanes Helene and Milton; sole recipient…
eBook: How to Build a NG911 System that Lasts
The move to NG911 will define how emergency comm centers route calls, validate locations, maintain continuity, and withstand the next…
3 Emergencies That Put MEVO to the Test
This is the part of NG911 that gets the least attention, because backup systems are invisible when they work.
3 NG911 Deployment Models and the One Standard That Holds It All Together
Every layer of NG911 exists to do one thing: deliver a 911 call to a telecommunicator who can send help.
The Map Is the Network: Inside NG911 GIS Mapping
GIS mapping is what defines the second half of the NG911 transition. If Phase 1 is whether the carrier can…
5 Reasons NG911 Modernization Can’t Wait
This is the cornerstone problem of every NG911 modernization decision in front of agencies right now.
Meet Our New Brand: The Story Behind INDIGITAL’s Evolution
For 20+ years and across 26 states at every scale, whether county, regional, and statewide, INDIGITAL has built a body…
INdigital Appoints Doug Kesser as Chief Revenue Officer
Kesser brings more than two decades of direct leadership experience in the telecommunications and public safety communications industry.
How Prepared Is Your 911 Center for a Cyber Incident?
Cybersecurity readiness is not measured by the number of tools in place. It’s measured by clarity, planning, and governance.
3 Bottlenecks During Implementation and How to Prevent Them
Strong vendor relationships are key to the success of every PSAP.
5 Things To Look For In A Vendor Partnership
When 911 is a 24/7 operation, vendor relationships have to function like an extension of your team.
INDIGITAL Appoints Sandi Stroud as Vice President of Public Safety
About Meet INDIGITAL Careers Services NGCS MEVO TEXTY Network-Based Analytics Resources Industry Insights State Access Contact X GET STARTED INdigital…
INDIGITAL and Duval County Set New Standard for Precision 911 Geo-Routing Along Florida’s Coast
About Meet INDIGITAL Careers Services NGCS MEVO TEXTY Network-Based Analytics Resources Industry Insights State Access Contact X GET STARTED INdigital…
Funding 911
About Meet INDIGITAL Careers Services NGCS MEVO TEXTY Network-Based Analytics Resources Industry Insights State Access Contact X GET STARTED Funding…
5 Ways Supervisors Can Build a More Resilient ECC Staff
Resilient staff don’t happen by accident. They are built through consistent leadership decisions, clear expectations, and systems that support the…
The Overlooked Essentials
In most PSAPs, disaster recovery planning zeroes in on 9-1-1—while administrative lines, public inquiry numbers, and inter-agency communication paths get…
FCC Report & Order: What PSAPs Need to Know Right Now
The FCC’s latest Report & Order is accelerating the retirement of copper and TDM networks, pushing carriers toward mandatory SIP…
SIP Adoption + CHE Flexibility: Why the FCC’s Modernization Matters for the Future of NG9‑1‑1
The FCC is updating old rules that were built for copper phone lines and TDM networks. These changes are speeding…
INdigital and T-Mobile Achieve Industry-First Native 3-Way Video Emergency Conference Call
Successful test marks a leap forward for public safety communications FORT WAYNE, Ind. — November 6, 2025 — INdigital, in…
INdigital Joins iCERT Board of Directors
WASHINGTON, D.C., November 4, 2025 — The Industry Council for Emergency Response Technologies (iCERT) and INdigital jointly announced the election…
INDIGITAL Names Lynne Houserman as Chief Executive Officer
About Meet INDIGITAL Careers Services NGCS MEVO TEXTY Network-Based Analytics Resources Industry Insights State Access Contact X GET STARTED INdigital…
Modern Call Delivery in Action: From NG Routing to Call Handling
In a Next Gen 911 world, call delivery isn’t just about getting the call to the right PSAP; it’s about…
NG911 Mythbusters: What It Really Takes to Transition
Our July webinar combated misinformation and confusion around NG911 upgrades.The hour-long conversation covered: The journey to Next Generation 911 is…
State of NG911: Key Trends Shaping the Future of Emergency Communications
What’s next for NG911—and what should your agency be preparing for now? Join us for a conversation on the current…
PSAP Cybersecurity Made Simple: Practical Defense Without the Jargon
You don’t need to be a cybersecurity expert to protect your PSAP—you just need the right information. In this session,…
Morgan County, West Virginia, Selects INdigital for Next Generation 911 Core Services
Morgan County, West Virginia, Selects INdigital for Next Generation 911 Core Services Morgan County, W. Va., and Fort Wayne, Ind.…
Scholarship Application for 911 Dispatcher Nomination
Indiana 911 Professionals Conference
Building Resilient PSAPS: Strategies for Disaster Recovery and Resiliency In Any Crisis
What happens when the unexpected hits your PSAP? In this webinar, we’re getting real about what it takes to stay…
Common Misconceptions and Misunderstandings About GIS
GIS is one of the most critical components of 9-1-1—but it’s also one of the most misunderstood. Some believe GIS…
St. Francois County 911 Advances Emergency Response with INdigital ESInet and Ryzyliant Call Handling & Mapping
FARMINGTON, Mo. and HOOVER, Ala. and FORT WAYNE, Ind., March 19, 2025 — St. Francois County 911 has taken a major step forward in modernizing emergency…
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