Category: Webinar

Our July webinar combated misinformation and confusion around NG911 upgrades.
The hour-long conversation covered:

• Common fears and where they come from
• What PSAPs actually need to be NG-ready (not just buzzwords)
• How to plan upgrades in clear, digestible phases

The journey to Next Generation 911 is filled with questions — and unfortunately, a lot of noise. Between conflicting advice and vague “NG-ready” claims, it’s hard to know what matters, what’s marketing, and what your center really needs to do.

Join us as we debunk NG911 myths, break down the real requirements, and share phased strategies that work for PSAPs of all sizes — whether you’re still exploring options or already moving forward.

You’ll hear honest, firsthand perspectives from:

• Scott Cason, Executive Director, Missouri 911 Services Board
• Keith Godwin, CPM, ENP, 911/Communications Section Chief, Fire Rescue Alachua County
• Moderated by Caleb Branch, VP of Market Management at INdigital.

What’s next for NG911—and what should your agency be preparing for now?

Join us for a conversation on the current state of NG911 and the key trends shaping the future of emergency communications across the country. We’ll discuss policy shifts, funding challenges, interoperability, and what it all means for PSAPs on the ground.

Featuring:

• Mark Grady, Founder, INdigital
• Harriet Rennie-Brown, Executive Director, NASNA 

This session is perfect for 911 leaders, state officials, and decision-makers who want a better understanding of where NG911 is headed and how to navigate what’s coming next.

You don’t need to be a cybersecurity expert to protect your PSAP—you just need the right information.

In this session, we broke down the basics of cybersecurity in a way that’s clear, practical, and made specifically for 9-1-1 professionals. Whether you’re dealing with legacy systems or working with new tech, you’ll walk away with actionable steps to strengthen your center’s cyber posture.

Key Takeaways:
✅ Common cybersecurity risks for PSAPs—and how to address them
✅ Best practices to protect your systems, even with limited resources
✅ How to prepare your team to respond quickly if an incident occurs

This webinar was built for PSAP leaders, telecommunicators, and tech staff who want straightforward, no-jargon advice to improve their cybersecurity readiness.

What happens when the unexpected hits your PSAP?

In this webinar, we’re getting real about what it takes to stay operational when disaster strikes—whether it’s a hurricane, power outage, or any other crisis. Hear from public safety leaders who have managed through major events and walk away with practical steps you can take to strengthen your PSAP’s resiliency.

Key Takeaways:
✅ How to build a proactive disaster recovery plan
✅ The role redundancy plays in keeping PSAPs online
✅ Lessons learned from real-world crises across the Southeast

This isn’t theory—it’s boots-on-the-ground insight from people who’ve lived it.

GIS is one of the most critical components of 9-1-1—but it’s also one of the most misunderstood.

Some believe GIS is just a map. Others assume that any GIS data will work for 9-1-1, or that NG9-1-1 can function without it. These misconceptions can lead to delays, misrouted calls, and operational challenges.

This webinar is designed to clear up the confusion and help PSAPs, GIS professionals, and 9-1-1 leaders get the facts straight.

What You’ll Learn:
✅ What GIS is—and what it isn’t—in the context of 9-1-1
✅ How GIS directly impacts NG911 call routing
✅ Common pitfalls and how to ensure your data is accurate and ready

If you’ve ever felt unsure about how GIS fits into 9-1-1, this session was built for you.