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Hi, I’m Isaac Davis, a Field Technician at INdigital. I’m just one of the guys you occasionally find working under the desks at your center. While I tend to focus on my work and trying not to impose too much, I have still been able to witness the kind of things you deal with every day.
I just want to express my gratitude for undertaking what is well beyond anything I could ever handle. You routinely help those that need it most, and I truly appreciate your service. You have my utmost respect and deepest thanks for everything you do.

Happy National Public Safety Telecommunicator Week!

Thank you,
Isaac Davis

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 379 features Joni Harvey, Michigan State 9-1-1 Administrator and this is an INdigital exclusive episode.

“If I wouldn’t have known what INdigital’s capabilities are and how they handle their network and everything else, it would’ve been 5 or 6 hours before calls were handled,” McMullen said. “But knowing INdigital’s expertise and how they handle things, knowing how they do things, and their knowledge of the 911 network, it was five minutes as opposed to five hours that our 911 lines were back being routed to our home PSAP instead of going to a neighboring agency.”

On the evening of January 25,  a tornado moved through Alabama leaving its mark on Fultondale. Buildings were destroyed, people were injured, homes were ruined, and people were left devastated. When disaster strikes, most people just see what is happening on the surface, not what telecommunicators, police, fire, and other first responders are working on. 

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 366 features Chris, Field Engineer, with INdigital and dispatcher with Blount County 911 out of Alabama. This is an INdigital exclusive for February.