Inside INdigital: When the Phone Doesn’t Ring

“If I wouldn’t have known what INdigital’s capabilities are and how they handle their network and everything else, it would’ve been 5 or 6 hours before calls were handled,” McMullen said. “But knowing INdigital’s expertise and how they handle things, knowing how they do things, and their knowledge of the 911 network, it was five minutes as opposed to five hours that our 911 lines were back being routed to our home PSAP instead of going to a neighboring agency.”