Author: Laken Detweiler

Demystifying NG911: Exploring Call Routing and Equipment Roles in Emergency Response

by Laken Detweiler

NG911 can sound complex—but it doesn’t have to be.

This session breaks down the basics of NG911, with a focus on how 911 calls are routed and what role specific equipment plays along the way. From the moment a call is placed to the moment it’s answered, we’ll walk through the steps that bring that call to a PSAP and explain how it all works together.

What You’ll Learn:
✅ A basic overview of NG911 components and architecture
✅ How 911 calls are routed through different networks and systems
✅ The roles of core equipment and when each comes into play

This webinar is designed for anyone who wants to better understand the technology behind NG911—without getting buried in the jargon.

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East Baton Rouge Parish Becomes INdigital’s First NGCS Customer in Louisiana

by Laken Detweiler

BATON ROUGE, La. and FORT WAYNE, Ind., January 15, 2025 — INdigital, a leading provider of advanced 911 solutions, is proud to announce that East Baton Rouge Parish has become the company’s first Next-Generation Core Services (NGCS) customer in Louisiana. This milestone underscores INdigital’s commitment to delivering innovative and reliable emergency communication solutions across the state.

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Ryan Public Safety Solutions (RPSS) Transitions to INdigital Brand: A New Era in Public Safety Solutions

by Laken Detweiler

FORT WAYNE, Ind., December 31, 2024 — INdigital is announcing the retirement of the Ryan Public Safety Solutions (RPSS) brand, effective January 1, 2025. As part of this transition, all RPSS clients will now be fully integrated into the INdigital team, ensuring a seamless continuation of high-quality public safety solutions and services.

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Calhoun County E911 Becomes First to Launch Ryzyliant’s Solution with INdigital NGCS Support

by Laken Detweiler

CALHOUN COUNTY, Ga., Dec. 6, 2024 — Calhoun County E911 achieved a significant milestone in November as the first in the United States to implement Ryzyliant’s revolutionary EDGE™ platform, seamlessly integrated with INdigital’s Next Generation Core Services (NGCS). This partnership marks a leap forward in delivering agile, reliable, and community-focused emergency response capabilities. 

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INdigital and Partners Successfully Reroute Live 9-1-1 Calls Across State Lines in Landmark Public Safety Test

by Laken Detweiler

November 5, 2024, Charleston, SC and Fort Wayne, IN – INdigital, a national leader in next-generation 9-1-1 (NG911) core services, proudly announces the successful completion of a historic, cross-jurisdictional 9-1-1 call rerouting test between Charleston County, South Carolina, and Collier County, Florida. This milestone marks the first time live 9-1-1 calls have been seamlessly rerouted across state lines and between two distinct Emergency Services Internet Protocol networks (ESInets) — a groundbreaking achievement demonstrating the power of interoperability and collaboration in enhancing emergency response capabilities.

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