Laken Detweiler, Author at INdigital

FCC Report & Order: What PSAPs Need to Know Right Now

November 25, 2025November 25, 2025 by Laken Detweiler

The FCC’s latest Report & Order is accelerating the retirement of copper and TDM networks, pushing carriers toward mandatory SIP interconnection. This webinar breaks down what’s changing, why it matters, and what PSAPs should be doing now to prepare for carrier cutovers, rising legacy costs, and the shift to fully IP-based 9-1-1.

Attendee Takeaways:

Understand the key requirements of the FCC’s new rules.
Know how carrier transitions may impact call routing and operations.
Learn practical steps to prepare your PSAP for the next 12–18 months.

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INdigital and T-Mobile Achieve Industry-First Native 3-Way Video Emergency Conference Call

November 6, 2025November 6, 2025 by Laken Detweiler

Successful test marks a leap forward for public safety communications

FORT WAYNE, Ind. — November 6, 2025 — INdigital, in collaboration with T-Mobile, has completed a successful test of the first-ever native three-way video emergency conference call over commercial 4G and 5G mobile networks, proving that the next generation of emergency communications is on the horizon.

INdigital Joins iCERT Board of Directors

November 4, 2025November 4, 2025 by Laken Detweiler

WASHINGTON, D.C., November 4, 2025 — The Industry Council for Emergency Response Technologies (iCERT) and INdigital jointly announced the election of INdigital’s Scott Cason to iCERT’s Board of Directors.

INdigital Names Lynne Houserman as Chief Executive Officer

September 23, 2025October 15, 2025 by Laken Detweiler

Fort Wayne, IN – September 23, 2025. INdigital, a Novacap portfolio company and leader in Next Generation 9-1-1 services, is happy to announce the appointment of Lynne Houserman as Chief Executive Officer. Houserman brings more than two decades of leadership experience in public safety, telecommunications, and technology-driven innovation. She will succeed INdigital Founder Mark Grady, who will remain in an executive leadership role and as a member of the board of directors.

Modern Call Delivery in Action: From NG Routing to Call Handling

August 29, 2025August 29, 2025 by Laken Detweiler

In a Next Gen 911 world, call delivery isn’t just about getting the call to the right PSAP; it’s about delivering better context, faster workflows, and more connected operations. Join experts from INdigital and Ryzyliant to explore what happens behind the scenes when a 911 call is placed in an NG environment. From advanced routing using GIS to the integrated platforms that receive and act on the call, we’ll walk through the full lifecycle of a 911 interaction and how it’s evolving for the better.

What you’ll walk away with:

Understand how NG911 call routing differs from legacy selective routing
Explore how GIS impacts both delivery and operational awareness
See real-world examples of seamless delivery and PSAP workflow improvements

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