Author: Laken Detweiler

You don’t need to be a cybersecurity expert to protect your PSAP—you just need the right information.

In this session, we broke down the basics of cybersecurity in a way that’s clear, practical, and made specifically for 9-1-1 professionals. Whether you’re dealing with legacy systems or working with new tech, you’ll walk away with actionable steps to strengthen your center’s cyber posture.

Key Takeaways:
✅ Common cybersecurity risks for PSAPs—and how to address them
✅ Best practices to protect your systems, even with limited resources
✅ How to prepare your team to respond quickly if an incident occurs

This webinar was built for PSAP leaders, telecommunicators, and tech staff who want straightforward, no-jargon advice to improve their cybersecurity readiness.

What happens when the unexpected hits your PSAP?

In this webinar, we’re getting real about what it takes to stay operational when disaster strikes—whether it’s a hurricane, power outage, or any other crisis. Hear from public safety leaders who have managed through major events and walk away with practical steps you can take to strengthen your PSAP’s resiliency.

Key Takeaways:
✅ How to build a proactive disaster recovery plan
✅ The role redundancy plays in keeping PSAPs online
✅ Lessons learned from real-world crises across the Southeast

This isn’t theory—it’s boots-on-the-ground insight from people who’ve lived it.

GIS is one of the most critical components of 9-1-1—but it’s also one of the most misunderstood.

Some believe GIS is just a map. Others assume that any GIS data will work for 9-1-1, or that NG9-1-1 can function without it. These misconceptions can lead to delays, misrouted calls, and operational challenges.

This webinar is designed to clear up the confusion and help PSAPs, GIS professionals, and 9-1-1 leaders get the facts straight.

What You’ll Learn:
✅ What GIS is—and what it isn’t—in the context of 9-1-1
✅ How GIS directly impacts NG911 call routing
✅ Common pitfalls and how to ensure your data is accurate and ready

If you’ve ever felt unsure about how GIS fits into 9-1-1, this session was built for you.