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As we head into a new year, all of us at INdigital just want to remind you that you are doing a great job. Your excellent work is not going unnoticed.

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 364 features Gail Karas, Director of Fulton County 9-1-1, out of Indiana and this is an INdigital exclusive episode.

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 359 features Holly Peacock, Alabama Service Manager with INdigital.

Let’s be authentic here, 2020 was crazy. It wasn’t the year we planned or even hoped for, but that’s life. We don’t always get to pick what comes our way. Despite all of the unexpected, you all adapted and the industry adapted. We went from in-person meetings to online meetings, and from in-person conferences to online conferences, where people from all over got to join in. People who don’t typically have the opportunity to attend in-person conferences got to join in this year, allowing many of you to be first-time attendees. 

From a college degree in network security to working in hospitality for 22 years and managing 6+ McDonald’s, becoming an EMT, part-time dispatching, and working in security, Christopher has been on all sides of public safety and customer service. Today, Christopher works for Stream South Communications and is contracted with INdigital. His primary focus is the PSAP network portion of the Alabama Next Generation Emergency Network (ANGEN). Additionally, he is still a part-time dispatcher and does it from home, thanks to a remote call-taking kit with added CAD and full call-handling functionality. Unexpected, right?