Inside INdigital: Working from home, dispatcher edition

From a college degree in network security to working in hospitality for 22 years and managing 6+ McDonald’s, becoming an EMT, part-time dispatching, and working in security, Christopher has been on all sides of public safety and customer service. Today, Christopher works for Stream South Communications and is contracted with INdigital. His primary focus is the PSAP network portion of the Alabama Next Generation Emergency Network (ANGEN). Additionally, he is still a part-time dispatcher and does it from home, thanks to a remote call-taking kit with added CAD and full call-handling functionality. Unexpected, right?

Inside INdigital: A blast from the past

On October 10 of this year, we saw the third anniversary of the very first Next-Gen 911 call in Alabama. Before that, in 2018, we celebrated 50 years of 911. This year is 52. As someone who doesn’t have a public safety background, 911 not existing was never something I thought about. I’d never considered there hadn’t always been a simple, three-digit number to call for help. I was a bit naive to believe that, I guess.