Amanda King, Author at INdigital

INdigital Appoints Doug Kesser as Chief Revenue Officer

March 10, 2026March 10, 2026 by Amanda King

FORT WAYNE, Ind. — March 10, 2026 — INdigital, a leading provider of Next Generation 911 (NG911) core services, today announced the appointment of Doug Kesser as Chief Revenue Officer.

Kesser brings more than two decades of direct leadership experience in the telecommunications and public safety communications industry, most recently serving as VP of Sales and Partnerships at Comtech Telecommunications Corp. In this role, he led strategic sales initiatives and cultivated partnerships focused on advancing mission-critical communications solutions for VoIP and wireless carriers, government, and public safety agencies.

How Prepared Is Your 911 Center for a Cyber Incident?

February 25, 2026February 25, 2026 by Amanda King

Cybersecurity readiness is not measured by the number of tools in place. It’s measured by clarity, planning, and governance.

Use the questions below as a practical self-check. If you cannot confidently answer “yes” to most of them, there may be an opportunity to strengthen your posture.

3 Bottlenecks During Implementation and How to Prevent Them

February 5, 2026February 6, 2026 by Amanda King

Strong vendor relationships are key to the success of every PSAP. Whether you’re implementing a new system or troubleshooting an issue, effective collaboration with vendors ensures smoother operations and faster resolutions. Here’s three tips to accomplish that:

5 Things To Look For In A Vendor Partnership

February 5, 2026February 5, 2026 by Amanda King

In a PSAP/ECC, vendor partnership can’t mean we signed a contract and hope for the best. When 911 is a 24/7 operation, vendor relationships have to function like an extension of your team because when something breaks at 2:00 a.m., dispatchers don’t care whose system is at fault. They just need it to work. Here are 5 tips for having successful vendor partnerships.