Common Misconceptions and Misunderstandings About GIS
GIS is one of the most critical components of 9-1-1—but it’s also one of the most misunderstood. Some believe GIS is just a map. Others assume that any GIS data will work for 9-1-1, or that NG9-1-1 can function without it. These misconceptions can lead to delays, misrouted calls, and operational challenges. This webinar is […]
St. Francois County 911 Advances Emergency Response with INdigital ESInet and Ryzyliant Call Handling & Mapping
FARMINGTON, Mo. and HOOVER, Ala. and FORT WAYNE, Ind., March 19, 2025 — St. Francois County 911 has taken a major step forward in modernizing emergency communications by going live on INdigital’s Emergency Services IP Network (ESInet) and Ryzyliant’s EDGE 9-1-1™ call handling and mapping solution. This integration enhances the county’s ability to provide fast, reliable emergency response for law enforcement, fire, and EMS.
Partnering for Success: Collaborating with Vendors in PSAP Operations
Strong vendor relationships are key to the success of every PSAP. Whether you’re implementing a new system or troubleshooting an issue, effective collaboration with vendors ensures smoother operations and faster resolutions. In this webinar, our expert panel shared real-world advice and practical strategies for working with vendors—from planning and rollout to issue resolution and long-term […]
Enhancing Agility in Emergency Response: MEVO’s New Call Redirect Feature Tested Successfully
January 31, 2025, Athens, Ala. — INdigital has taken another step forward in empowering Public Safety Answering Points (PSAPs) with greater flexibility and resilience. Yesterday, our team successfully tested a new feature on MEVO phones, designed to streamline operations during emergencies.
Demystifying NG911: Exploring Call Routing and Equipment Roles in Emergency Response
NG911 can sound complex—but it doesn’t have to be. This session breaks down the basics of NG911, with a focus on how 911 calls are routed and what role specific equipment plays along the way. From the moment a call is placed to the moment it’s answered, we’ll walk through the steps that bring that […]