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Let’s be authentic here, 2020 was crazy. It wasn’t the year we planned or even hoped for, but that’s life. We don’t always get to pick what comes our way. Despite all of the unexpected, you all adapted and the industry adapted. We went from in-person meetings to online meetings, and from in-person conferences to online conferences, where people from all over got to join in. People who don’t typically have the opportunity to attend in-person conferences got to join in this year, allowing many of you to be first-time attendees. 

From a college degree in network security to working in hospitality for 22 years and managing 6+ McDonald’s, becoming an EMT, part-time dispatching, and working in security, Christopher has been on all sides of public safety and customer service. Today, Christopher works for Stream South Communications and is contracted with INdigital. His primary focus is the PSAP network portion of the Alabama Next Generation Emergency Network (ANGEN). Additionally, he is still a part-time dispatcher and does it from home, thanks to a remote call-taking kit with added CAD and full call-handling functionality. Unexpected, right?

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 352 features Dan Wright, Deputy Director, Baldwin County 9-1-1, AL. 

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 350 features Mike, Systems Infrastructure Specialist with INdigital.

On October 10 of this year, we saw the third anniversary of the very first Next-Gen 911 call in Alabama. Before that, in 2018, we celebrated 50 years of 911. This year is 52. As someone who doesn’t have a public safety background, 911 not existing was never something I thought about. I’d never considered there hadn’t always been a simple, three-digit number to call for help. I was a bit naive to believe that, I guess.