Strong vendor relationships are key to the success of every PSAP. Whether you’re implementing a new system or troubleshooting an issue, effective collaboration with vendors ensures smoother operations and faster resolutions. Here’s three tips to accomplish that:
Continue reading “3 Bottlenecks During Implementation and How to Prevent Them”Category: Blog
5 Things To Look For In A Vendor Partnership
In a PSAP/ECC, vendor partnership can’t mean we signed a contract and hope for the best. When 911 is a 24/7 operation, vendor relationships have to function like an extension of your team because when something breaks at 2:00 a.m., dispatchers don’t care whose system is at fault. They just need it to work. Here are 5 tips for having successful vendor partnerships.
Continue reading “5 Things To Look For In A Vendor Partnership”5 Ways Supervisors Can Build a More Resilient ECC Staff
Resilient staff don’t happen by accident. They are built through consistent leadership decisions, clear expectations, and systems that support the people doing the work every day. For ECC managers and supervisors, resilience is less about motivational speeches and more about how you lead, communicate, and involve your team. Here are five practical ways leaders can strengthen staff resilience while reducing burnout and turnover.
Continue reading “5 Ways Supervisors Can Build a More Resilient ECC Staff”SIP Adoption + CHE Flexibility: Why the FCC’s Modernization Matters for the Future of NG9‑1‑1
The FCC is updating old rules that were built for copper phone lines and TDM networks. These changes are speeding up the move to modern, IP‑based systems across the country. For 9‑1‑1 authorities and ECCs, this shift is more than a simple technical update; it affects how emergency calls are routed, delivered, and supported.
Continue reading “SIP Adoption + CHE Flexibility: Why the FCC’s Modernization Matters for the Future of NG9‑1‑1”INside INdigital: A State of Improvement
Over the last few weeks, two of the states for which we provide Core Services had some big things happen. The state of Alabama now has all of its PSAPs on the Alabama Next-Generation Emergency Network. In Indiana, all PSAPs have been upgraded to Texty 17.3. Both of these events help telecommunicators help their callers and communities.