5 Ways Supervisors Can Build a More Resilient ECC Staff
Resilient staff don’t happen by accident. They are built through consistent leadership decisions, clear expectations, and systems that support the people doing the work every day. For ECC managers and supervisors, resilience is less about motivational speeches and more about how you lead, communicate, and involve your team. Here are five practical ways leaders can […]
The Overlooked Essentials
In most PSAPs, disaster recovery planning zeroes in on 9-1-1—while administrative lines, public inquiry numbers, and inter-agency communication paths get left on the sidelines. When a hurricane hits, a center evacuates, or a critical circuit fails, those “non-emergency” lines often become the backbone of continuity. This session pulls back the curtain on the overlooked half […]
FCC Report & Order: What PSAPs Need to Know Right Now
The FCC’s latest Report & Order is accelerating the retirement of copper and TDM networks, pushing carriers toward mandatory SIP interconnection. This webinar breaks down what’s changing, why it matters, and what PSAPs should be doing now to prepare for carrier cutovers, rising legacy costs, and the shift to fully IP-based 9-1-1. Attendee Takeaways:
SIP Adoption + CHE Flexibility: Why the FCC’s Modernization Matters for the Future of NG9‑1‑1
The FCC is updating old rules that were built for copper phone lines and TDM networks. These changes are speeding up the move to modern, IP‑based systems across the country. For 9‑1‑1 authorities and ECCs, this shift is more than a simple technical update; it affects how emergency calls are routed, delivered, and supported.
INdigital and T-Mobile Achieve Industry-First Native 3-Way Video Emergency Conference Call
Successful test marks a leap forward for public safety communications FORT WAYNE, Ind. — November 6, 2025 — INdigital, in collaboration with T-Mobile, has completed a successful test of the first-ever native three-way video emergency conference call over commercial 4G and 5G mobile networks, proving that the next generation of emergency communications is on the […]